How Dog Trainers Should Handle Dogs With Bite Histories

How Dog Trainers Should Handle Dogs With Bite Histories

Ultimately, especially when you’re first starting out as a dog trainer, you don’t know what you don’t know – in so many ways. In this post, I’m taking a look at how amateur and professional dog trainers should handle dogs that have a known bite history. I’ll share some insights about how a known bite history affects their training tactics, intake questions, management, and more.

Top 5 States With The Most Dog Bite Claims

First, as a professional dog trainer, you should be aware that dog bite claims are on the rise – up by 15% since the previous year according to State Farm. Based on these stats, we are seeing that people are starting to take legal action if a dog misbehaves and hurts another human or animal.

Whether you’re working with a family that was court ordered to complete dog training or a family that’s on its last leg with a dog that’s bitten multiple relatives, there are some precautions you need to take and be aware of the liabilities you’re taking on.

dog bite claims in 2016

Stats from: https://www.dallasnews.com/news/texas/2017/04/12/texas-ranks-5th-nation-dog-bite-insurance-claims-state-farm-says

In my experience, many dog trainers don’t possess an insurance policy that covers them in some common scenarios that leave them vulnerable. Are you covered in case a dog you’ve worked with in the past reacts badly to someone? Or if that dog injures someone else while you’re out and about training? I share a list of questions in my 12-Week Start Your Own Dog Training Business course you can ask your insurance provider to determine if you’re appropriately covered for common situations that might arise as a dog trainer. You need to make sure you’ve got the right insurance to protect yourself and your business.

Additionally, it’s interesting to note that this increase in dog bite claims could eventually impact you as a dog trainer as insurance costs could increase due to the greater risk of taking on cases with a known bite history. It is definitely something to keep an eye on as our industry matures.

Cities With The Most Postal Workers Bitten By Dogs

Another interesting stat to look at is attacks on postal workers. Los Angeles, Houston, Cleveland, San Diego, and Louisville are the top cities with the most postal workers bitten by dogs. In LA alone, there were 200 more attacks than the previous year. As more and more people adopt dogs, these numbers are likely to rise if education about dog care and training isn’t provided to the community. As dog trainers, we can help educate the public, government, and even postal workers about dogs and dog behavior. Starting up an educational program for your local community could be a great way to become a go-to dog expert in your area.

Stats from: https://about.usps.com/news/national-releases/2017/pr17_016.htm

Now, if you know you’re ready to begin working with aggression cases, take into consideration the following recommendations for a successful behavior modification case.

Express The Severity And Seriousness Of The Dog’s Behavior

Many dog owners, especially small dog owners, do not quite understand the severity of dog aggression. They do not understand that their dog could potentially cause injuries to small children, injury or death to other pets, and even legal action against them for negligence. When working with someone that has an aggressive dog with a known bite history, it is your duty as the professional in the situation to share the risks of continuing on with and without training now that the dog has already hurt someone.

Dr Risë VanFleet shares some thoughts on what to do when someone contacts you regarding a dog with a history of aggression:

My first step would be to write back indicating this sounds like a VERY serious and urgent situation, and that you would urge [the client] to set up an appointment immediately so she doesn’t end up with serious injury and legal issues with the visiting family or her own children. I would put a timeline for a response. “I urge you to call me by phone today from _____ to _____.”

–  Risë VanFleet, Ph. D., RPT-S, CDBC

Expressing the severity of the case to your client should also help with compliance and commitment if they decide to move forward with training their dog.

Be Familiar With Your State And Local Dangerous Dog Law

Understanding your state and local dangerous dog laws are important when working with aggressive dogs. To find yours, go to Google.com and search “State And Local Dangerous Dog Law [state or city].” You could even reach out to your local animal control officers to see if they have any specific resources they could point you to. As a professional, it is your responsibility to be up to date on the latest laws and regulations in your community to help your clients and understand the risks involved.

Professionalism And Client Confidentiality

Though you should be respectful and keep client information confidential on a day-to-day basis as a professional dog trainer, we are not legally obligated to keep client discussions or cases confidential from police when one’s life is in danger. A common scenario like this is when potential clients or current clients whose dogs are posing a threat to children in the home. After discussing the severity of the situation with the client, if they fail to take action to protect the person in harm’s way, you may want to report it to local authorities.

You may not need to tell the client in some cases since a report only brings attention to the situation and begins the investigation process. However, you should not take reporting lightly.

It can disrupt lives, so [you] have a responsibility to check out everything as much as [you] can and avoid jumping to conclusions.

–  Risë VanFleet, Ph. D., RPT-S, CDBC

Reporting A Dog Owner’s Negligence To Authorities

It is unfortunate, but many of us will come across dog owners that don’t take their dog’s behavior as seriously as we do. There are some situations in which you should call the appropriate authorities and report your cause for concern of the dog’s threat to the community.

In many states, there are penalties for NOT reporting child abuse or endangerment, so this would need to be considered as well for others reading along.

“Approximately 48 States, the District of Columbia, American Samoa, Guam, the Northern Mariana Islands, and the Virgin Islands impose penalties on mandatory reporters who knowingly or willfully fail to make a report when they suspect that a child is being abused or neglected.” – https://www.childwelfare.gov/topics/systemwide/laws-policies/statutes/report/

Information You Should Gather On A Dog With A Bite History

  • Vet and medical history, shot records, etc.
  • Bites, severity, frequency, targets, scenarios, ER visits, etc.
  • Whether or not the dog has been reported as a dangerous dog before.

Your new client intake form should ask questions about the dog’s diet, the dog’s past behavior history, the owner’s lifestyle, the dog’s medical history, and much more. Asking questions not only gives you a better understanding of the context of the dog’s behavior, but you just might spur some old memories from the client that may be unexpectedly relevant to the dog’s behavior changes or issues.

I recently put together a bundle of templates for new (and experienced) dog trainers. This bundle includes a New Client Intake Form, Reactivity Intake Form, Bite History Intake Form, Resource Guarding Intake Form, and six more templates that every dog trainer can use on a daily basis to work with their clients. I recommend you check out my New Dog Training Business Template Bundle.

Taking on aggression cases is not to be taken lightly. Check out our article from dog aggression expert, Rachel Golub, CDBC, CPDT-KA, on how to know if you’re ready to take them on. Read: Don’t Get In Over Your Head When You’re Starting Out

 

How to Attend a Dog Training Conference

How to Attend a Dog Training Conference

With the registration date for ClickerExpo coming up, I began to think about what learning goals to concentrate on this year, who I wanted to hear speak, and if there should be a theme or if I should just see whatever sounded interesting. I then began to think about the other part of going to conferences; meeting people and networking. So many times I’ve seen someone I haven’t seen in years passing by in between sessions and had that 7 second drive-by conversation, “Hi! How are you doing! Great to see you! Let’s meet for lunch or something!” The other person responds, “Great!” and then that’s the end of it. This year, I really want to make a plan.

1. Put people you want to meet on your schedule.

I always have the best of intentions and every conference I fail. This year I’m putting people on my schedule. Message people and ask them for a time to meet or share a meal or have a drink. Put the appointment on your schedule with a reminder so you don’t become that person that stood someone up at a training conference. You have 3 meals a day, after conference drinks, breaks in between speakers, and skipped session periods you can fill. Fill them. If meals are coordinated and prepaid you might consider skipping one and doing a DIY lunch at least one day to accommodate people who aren’t purchasing meals.

Related: Are drinks after the conference your favorite part of attending conferences? Do you like meeting online friends in-person? Ever wish you had a group of local, friendly dog trainers to chat with to continue the conversation? Check out our latest project: Mastermind Meetups for Modern Dog Trainers

2. You don’t have to fill every session.

I actually learned this when I got violently ill at a conference. Fatigue set in and I needed to prioritize my energy instead of my desire to see everything. There were some session slots where there just wasn’t anything that really perked my interest or I had seen all the presentations already. I skipped that period and took a nap, waking up refreshed for the speakers I really wanted to see. When I skipped and didn’t take a nap, I met a bunch of people that were also skipping!  If you’re just trying to fill time by seeing a speaker, meet up with people instead.

3. Introduce yourself to people sitting or eating alone.

If you haven’t filled a meal period with a scheduled meet up then scan the dining area and look for people wearing the conference badge who are sitting alone. Go introduce yourself and ask if they want company. Please don’t push in if the person says they’d rather be alone. Conferences can be overwhelming and some people need quiet time. I’ve had many amazing conversations eating with strangers. Meeting and talking to people way outside your normal circle can be more educational than some presentations. This practice also makes everyone feel welcomed and interesting. Which brings us to number 4.

4. Remember to get cards or contact information for people you meet.

I’m putting this on a post-it note on my forehead this year, “Please give me your business card.” After introducing myself and eating with a stranger and having a lovely conversation, it inevitably happens that the conference bell rings and you’re off and running to the next session. The number of times I’ve grabbed my things and said, “Thank you for the wonderful lunch!” then sprinted away is embarrassing. Take a moment, get a card or have the person put their email address in a note for you. When you get seated at your Must Get To session, make a note of where you met them, what you did together, and the general topic of conversation. Even if you never message them you will have a reminder if you see them at the next conference.

5. Organize meetups with your virtual friends.

We all have them, people we “know” from Twitter, Facebook, certification organizations, clubs, and schools. Schedule a meetup and get a few people you want to meet in one place. On Twitter you can create a hashtag and have people retweet or reply they’d like to join. You can create calendar and Facebook events so other people can invite other people. While it may seem fun to set these up for dinner at a restaurant, some trainers are on a budget. You might consider doing these in hotel common areas instead of restaurants so everyone can bring their own food yet still have dinner together. Remember to send reminders to everyone who was interested when you get to the conference.

Check out our latest project: Mastermind Meetups for Modern Dog Trainers

Did we miss anything? What is your go-to strategy for attending conferences? Tell us in the comments!

Bringing Modern Dog Trainers Together for Education

Bringing Modern Dog Trainers Together for Education

This post is a guest post by Miranda K. Workman, MS, CABC, CBCC-KA, CPDT-KSA. We are honored to share with you a situation that proved that modern dog trainers can in fact come together to bring awareness into the community.

Bringing Modern Dog Trainers Together for Education

At a recent TEDxBuffalo presentation about building community one speaker said, “Community begins where there is conflict.” Those words came to life for me on October 17, 2015. As a certified behavior specialist, I meet many people in my professional career. One of those individuals is Melissa Henchen, the president of Going to the Dogs rescue based in Perry, NY. A newspaper in her local area had printed a story about a local trainer who presented outdated information about canine behavior. The article was filled with references to humans as alpha wolves who give direction (never affection). It was an article that was completely void of current scientific understanding about learning theory, canine behavior and ripe with anthropomorphic explanation about cross-species social relationships.

After reading this article it was clear that allowing this outdated information to go without comment was a disservice to the pet owning public who are part of the readership for this paper. The rescue president and I knew this was an opportunity to educate the public. We just needed to decide how to do it. We decided a direct response to the paper would be the best course of action. 24 hours later I had finished the first draft of a letter to the editor of the paper. After sharing the draft with the rescue president, we talked about who would sign the letter…then it hit me. This should be a community response. Not a response from one, two, or three individuals. We needed to “rally the troops.”

Over the last few years there have been a few opportunities when training and behavior professionals, leadership from various rescues, groomers, daycare operators and others have come together. Most of those meetings were informal social gatherings as we all started to get to know one another. Although our philosophies were aligned, there had been little formal effort to communicate with the general public about science-based training focused on positive reinforcement. This opportunity gave me a reason to get everyone together with a specific and formal goal. Oh…and with a deadline.

I worked on reaching out to my colleagues and other contacts in the Buffalo, NY area. Melissa reached out to those in the Rochester, NY area. Once several people agreed to participate, we used social media to collect everyone in one virtual location to discuss the letter. Realizing that media is like capturing lightening in a bottle, we knew we had to act quickly. A quick response would maximize the effect as the previous article would still be in the readership’s consciousness.

Although there was some debate and we ended up with a third, final version of the letter, after 24 hours of bringing the group together we had twenty-two individuals who were willing to stand together as a group to educate the general public. The letter was published – in its entirety including references – seven days after the original article aired. We posted the letter on social media and found supporters across the nation who joined with us by adding their signatures in the comments of the online version of our letter. By networking with others, even members in our online communities pledged their support of the efforts of this new community in WNY.

Through this conflict, I am confident and hopeful that a new community has been forged. I have already reached out to those twenty-two signers to create a regional education organization. No doubt more will join us. The sum of all the parts of this new community will no doubt become very a prominent whole in the larger community of Western New York. I am already preparing to plan the first meeting where this new community will begin to determine our mission, vision, guiding principles and goals. As a group we will work to coordinate action plans to fulfill those goals.

Ultimately, it was by being both diverse and inclusive that we met this time-sensitive goal. I hope that we will continue to be diverse in this new community’s membership while including all those who share our desire collaboration for the sake of education about current, science-based behavior and training information in our larger community.

Link to original article

Link to response

About the Author

Miranda K. Workman, MS, CABC, CBCC-KA, CPDT-KSA has been President and CEO of Purrfect Paws Animal Behavior Center since its inception in 2006. A voracious reader and tireless researcher, she strives to understand and apply the most “up to date” developments in training and behavior.

She has over 14 years experience in applied animal behavior and training. She is an experienced behavior specialist with a well-respected reputation including being listed as a WNY expert by the Buffalo News. While she works to rehabilitate many different behavior concerns of pet owners, she especially enjoys working with multi-pet households, aggression and feline behavior problems.

She also served from 2007-2011 on the Board of Directors of the Certification Council for Professional Dog Trainers, Inc. (CCPDT); three of those years she was President of the Board and was responsible for the creation and implementation of the Certified Behavior Consultant – Canine certification exam. Currently she serves as the Chair of the Cat Division for the International Association of Animal Behavior Consultants, Inc. (IAABC).

A Dog Training Client’s Journey

A Dog Training Client’s Journey

When a prospective client calls you, it is unlikely that they know exactly what to expect. Usually, all they know is that they are in over their heads and they need professional help. Here we discuss the process a successful dog training guides their client through to create a satisfying customer journey.

dog training client journey

Acquiring a Dog Training Client

Clients usually get your contact information through four main sources.

  • Search Google for local dog trainers
  • Their vet refers them to you after you’ve created a strong relationship with the vet.
  • Advertising you have paid for in local news sources.
  • Another trainer refers them to you if they are unqualified or don’t have time.

Initial Dog Training Consult

The client then goes through an initial consultation either on the phone or in person. This is where you gather as much information about their case as you can. During this consultation, you can develop a training plan that will suite the needs of the dog as well as the family’s situation. This takes a deep understanding of animal behavior training and setting realistic goals for this particular dog and family. Each family will require different environmental setups and each dog will learn in their own way. The more families you work with, the more you will expand your tools in your toolbox.

Several Lessons to Follow-Up

Several lessons are usually needed to make progress in any case. Rarely will one lesson solve an issue. Several lessons allow you to address other issues that may pop up and will allow you to make sure clients are implementing training techniques correctly. Client’s quality of life should improve quickly and they should start to see the “light at the end of the tunnel.”

Follow-Up After Dog Training Lessons

Most new trainers fail when it comes to this part of the client’s journey. (It is something I have done in the past due to lack of experience and understanding.) It is easy to complete lessons and then never initiate conversations with the client again once their problems are “fixed.” However, this is a huge missed opportunity! Maintaining a relationship with the client means you can offer them more services (and continue your income). They will maintain their dog’s training better in the long run. And, ultimately, you’ll stay fresh in their mind so when their friends complain about their dog’s behavior, they can quickly recommend you!

Many factors play a role in satisfying clients. Dog training is a challenging service because much of what contributes to the success of the dog’s training is out of your hands. You can make recommendations, but there is no way to quickly “fix” the dog without complete cooperation from the owner. Even then, many other factors contribute that are out of your control – genetics, history, environment, etc.

Factors that you CAN control include:

  • Good communication & social skills
  • Strong training skills/knowledge
  • Understanding of family dynamics
  • Good policies, time management, upholding your promises/appointments
  • Follow up with client after lessons are complete
  • Provide additional services for maintaining training for dog & relationship with owner

Being a successful dog trainer means being an ever-learning business owner so you can provide the ultimate experience for your customers. In the end, the most successful businesses have a lot of word of mouth referrals. What part of the dog training client’s journey do you need to improve? Share your thoughts in the comments below!

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Energy Spent Is Energy Spent: Why Bickering And Arguing Helps No One

Energy Spent Is Energy Spent: Why Bickering And Arguing Helps No One

professionalism in dog training

The New Social Platform

Gone are the days of mailers, a back page newspaper brief, university class, or waiting for the monthly journal to arrive a-la-mailbox for the latest training buzz from the top world instructor. Access to millions of bits of intellectual property float incessantly around every social media platform that exists and much of it without a footnote or resource listed. Social media is now how we get our information out to people and often educate ourselves. These platforms can certainly be invaluable avenues for teaching, demonstrating and exposing wonderful new articles and sharing training tips and advice quickly and with wonderful accessibility. What comes along with digital accessibility, however, is anonymity and interaction.

Platform Or Soap Box?

When accessibility and anonymity meet online, the interactions can become, at best, thought-provoking or educating. At worst, attacking, bullying, ugly, demeaning or misinforming. Even dangerous. The purpose of this blog is to bring these conditions to light, and for us as educators and professionals to really use social media carefully and expertly. Regardless of what your method of delivering information is, use caution when opening a can of worms….

Each person is an individual. When our online ideas are attacked some of us will tend toward standing up to our aggressors and others of us may just sit reading the thread, seething (yours truly). Let me be clear about what I’m suggesting: It’s not our difference of opinion that’s no good; it’s how we share it.

Cognitive Dissonance

Copernicus, Columbus, Newton and Einstein were all brilliant men that had to prove to the masses something that was outside of a current belief system, even beyond opinion. Wait, isn’t science always right? Why would we challenge science? Well, to move forward and ask, “is there a better way?” Questioning science is the best part of science. If we can remember that science isn’t static we can be better at keeping our mind open to new theories and practices in the world of training and behavior.
Things change when discoveries are made. Just this month, six female anthropologists found a new type of human! As we know, new information added to current knowledge is how we advance. When we as individuals are so rooted in “the one way” that something works, we are closing off the possibility of becoming more skilled and effective.


“Sometimes people hold a core belief that is very strong. When they are
presented with evidence that works against that belief, the new
evidence cannot be accepted. It would create a feeling that is
extremely uncomfortable, called cognitive dissonance. And because it
is so important to protect the core belief, they will rationalize,
ignore and even deny anything that doesn’t fit in with the core belief.”
― Frantz Fanon, Black Skin, White Masks


Now, don’t get me wrong, I love a strong intellectual scientific conversation online, but I have a set of criteria that must be followed for an intelligent conversation.

• Facts – back up thoughts with credited articles and/or journals.
• Politeness – comment and ask respectfully, ask for clarification first (yes, this goes for me, too!).
• Topic Focused – as we respond, are we discussing facts or are we taking things personally?
• Reputability – spend your time in groups that have a great code of conduct and that monitors their threads.

Here’s an excerpt I like from Lisa White of Positive Pet Advice:

CODE OF CONDUCT

• Treat people with respect. Even if you disagree with them, they, like you, are entitled to feel free to express their opinions.

• Do not bash, put down or insult anyone, no negative personal attacks/comments. You may argue the idea, the method or the opinion, but do not attack the people.

• There is a difference between being passionate about something and being aggressive. Aggression will not be tolerated.

• Rudeness of any kind will not be tolerated.

• Name-calling will absolutely not be tolerated.

• You will avoid criticizing others for their choices. By refraining from criticizing, you are opening up an audience to listen to your message instead of making them defensive.

• Follow your own training advice: Ignore what you don’t like and acknowledge and reward what you do like. Also, give alternative options.

• Positive reinforcement is also expected to be used for people too.

Choose Your Camp

The sheer magnitude of people online is amazing, and the beauty of life is having choice. Even with choice, some people will choose to believe in dominance theories and the use of force and coercion. Rather than feeling it my job to change their mind, I chose a long time ago to know that it’s not my job to sway people that are happy shocking dogs and popping collars, but to focus my energy on those who want my knowledge. Otherwise I sometimes feel like I’m spitting at the rain. By focusing my energy on people that are craving knowledge and want to do what’s right (in my opinion) for their dogs, I can be most effective. This way my energy spent can be most effective if I work in the forums where the people and advice is congruent to whom I am.  In other forums, I have found sometimes it’s best to just walk (or click) away.

I’ll leave you with one of my favorite quotes:
“Never argue with a fool or a drunk; people standing by won’t know who the fool or the drunk is.”

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What Would You Do? A Series on Dog Trainer Ethics

What Would You Do? A Series on Dog Trainer Ethics

A Series on Dog Trainer Ethics

Ethics in the dog training industry is a major area of conflict. Ethics surrounds a variety of topics including relationships between trainers, professionalism, client relations, and, of course, training methods. In this article, some of the professional dog trainers and writers of The Modern Dog Trainer blog discuss their opinions regarding relationships and conflicts between other professional dog trainers. Take a look at what we had to say!

Dog Trainer Ethics – Colleague Relations

#1 – Competition is steep in dog training. Anyone can become a self-proclaimed dog trainer which has its benefits and its downfalls. How would you approach a new trainer entering your service area? How would you gauge their competence?

Kat: Since 95% of dogs receive no training at all, the competition isn’t other trainers, it’s the dog owner who sits on the sofa and does nothing. The only reason to gauge their competence would be to send referrals when I’m busy. If I’m vetting a trainer for that purpose there are usually tacos and margaritas involved.

Liz: I’m not a full-time trainer, so maybe #1 doesn’t affect me as much as others. But I’m thrilled when I can offer other resources to people whose schedules don’t mesh with mine, or if their dog’s issues are outside my knowledge base. I use word of mouth and FB page/website reviews to begin my gauging of their competence.

Lisa: I would introduce myself to them and let them know that I have been training for many years and would love to be able to refer clients to them if I could not fit them in. During the convo, I would ask questions as to how they became a trainer, their experience, how many dogs they have trained, what methods they use, what books they’ve read, what courses they’ve taken, who they apprenticed under, etc.

#2 – What are some benefits to welcoming the new trainer with open arms? What are some downfalls to being so open and friendly to them?

Liz: I generally don’t see downfalls, again maybe because I’m a part-timer. Huge positive to being welcoming though, as I said above, is another person to refer cases to.

Lisa:

  • Benefits – someone who may refer you to clients they cannot deal with, someone you can talk to, share ideas and help each other out.
  • Downfalls – They use your info and go behind your back to contact your clients, bad talk you, undercut you in prices.

#3 – Lets say that there is a trainer in your area that is less than positive with the dogs, but he has a great reputation with the community. How do you educate your clients about the differences between you and the competitor without turning them off?

Kat: The only reason to discuss another trainer is if an existing client used that trainer previously. This is fairly common for behavior modification cases. There generally isn’t enough time to discuss other trainers, either good or bad. Just discuss the training techniques that failed and why they need to be changed.

Erin: I find it more professional to not so much address the trainer as much as methods used. Discuss how the methods can be disadvantageous to the training using science and examples. This way the client is provided with information to make a sound decision.

Monica: I generally explain how I train and include things I don’t train with. I’m very open with how I train and let them know I use no fear or intimidation. I just kindly tell them that their training methods and my training methods differ greatly.

Liz:  I leave it with, “their methods are very different from mine,” and then I explain my methods.

Lisa: The key is to never criticize the competition. Simply explain the positive methods that I use, letting them know that studies and research has been done to show it is more effective than using aversives. Quote the AVSAB Position Statements and use examples of their work environment or kids in learning in school. I find it’s very helpful to use examples that they can personally relate to.

#4 – Many times, online and offline, even positive trainers have their disagreements. How do you agree to disagree politely? (Feel free to give an example.)

Monica: Just tell them, I don’t agree with that statement but it is ok. We have come to different conclusions through our studies of dog training. If they continue to heckle you about your choices, then it’s time to leave the discussion.

Liz:  I explain my side and leave it at that. Arguing won’t change minds. I prefer to change minds by using my training as an example, as opposed to lambasting people. Positive training works on people, too.

Lisa: I would let them know that we don’t have to agree. Everyone is entitled to their opinions and, just like how they gave their opinion, I have given my opinion.

#5 – Dog training is a very emotional industry. What would be an appropriate response when you discover someone is bad mouthing you within your service area?

Kat: Ignore it, unless it takes the form of fake reviews and infiltration of your social media accounts, in which case seek legal counsel.

Liz: Again, I won’t argue back or badmouth back. I take the higher road and let it go. I let my training speak for itself.

Lisa: I would need to find out what they were bad mouthing me about, and try to explain the situation to them. If they persist, then I would send a lawyer supported letter to see if I could get them to cease and desist. Or it just might not be worth the hassle, so I just ignore them completely.

Join in the conversation! What would you do in these situations? Leave your response in the comments below.

 

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